Doing Business the Better Business Bureau Way
At South DFW Roofing, we pride ourselves on getting the job done right for our customers at an affordable price. If you are ever dissatisfied with any aspect of our merchandise, services, or the way we do business, please let us know. We are pledged to resolve any misunderstandings or complaints, because a satisfied customer is our most important asset. We simply ask that if we promise to completely restore your home or business property back to the condition it was in before the storm or damage, while also improving it with new materials and workmanship, we encourage you to authorize us to work with your insurance adjuster to secure the full benefit of your insurance coverage. We guarantee to limit your economic loss to the amount of your deductible, only while providing you the peace of mind that comes with professional representation. South DFW Roofing believes that the customers' best interests are our best interests. Get in touch with us today if you are ready for professional service with a personal touch.
Contractor affidavit & warranties: As soon as your new roof is complete; we will furnish you with an invoice at the previously agreed upon price. You will also receive a contractor’s affidavit showing the work is completed as specified, with the description of the material on the new roof. You will also receive a lien release, assuring you that all the materials and labor have been paid for by us and that you are not liable for any unpaid bills incurred by us as a contractor. Additionally, you will receive written warranties from the material supplier and labor installation guarantee for the agreed upon period of time. Usually, your insurance company will require a copy of the invoice, and the mortgage company will need copies of the lien release and contractors affidavits. We suggest you keep all this information in this packet for safe keeping. Treat it as you would any major warranty document.
Regarding Mortgage Company Procedures
The mortgage company that holds the loan on your home has specific rights by law and your insurance policy. It is in the best interest of the company to have the damage to your home repaired properly and promptly. To protect their interests, most insurance companies include the mortgage companies name on all settlement checks and drafts. This means that your claim payment check cannot be cashed unless the mortgage company is notified, makes their own inspections, and signs off on the work. Each mortgage company has their own procedure. If the mortgage company requires their own forms be used, they will need to provide you with lean release contractors affidavits. We suggest you keep all this information in the packet, in order to keep it safe and accessible if needed.
Regarding Homeowners Insurance
As a homeowner, your losses caused by wind and hail are covered by your homeowners insurance policy unless otherwise agreed upon by your policy. If you have damage of this nature, report it to your agent and request claim services. Each company has their own procedures, which your agent should explain at the time you report the claim.